ACE 2009 FAQs
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Q: Is a Group Discount available?
A: Yes! Applicable only to the JCAHPO Full Package (NOT valid for the already discounted ATPO Scientific Session Plus JCAHPO Full Package registration combo): If more than one person from your office registers for the Full Package at the same time, we offer the first registration at the non-discounted fee and a $25 discount for each additional Full Package registration. Be sure to request the $25 discount on the registration form - no retroactive discounts will be issued.
Q: How can I register multiple people online from my office to apply for the group discount?
A: One staff person from each office location must be designated by JCAHPO prior to registering staff online by calling the JCAHPO office at (800) 284-3937.
Q: If I have already registered, how do I add to my registration?
A: Changes and additions to your initial registration must be received in writing by September 25, 2009, via Fax (651) 731-0410, e-mail registrations@jcahpo.org or mail. (Changes cannot be made online.)
Q: If I am unable to attend, can my registration be transferred to someone else?
A: Yes. Changes and additions to your initial registration must be received in writing by September 25 via fax (651) 731-0410, e-mail registrations@jcahpo.org, or mail. Changes cannot be made online. If you wish to transfer a complete registration and payment from one person to another, a registration form must be submitted for the new registrant indicating who this person is replacing. Onsite, you must first pick up your tickets before making registration changes at the JCAHPO/ATPO registration desk. Tickets you wish to exchange must be submitted at that time.
Limitations:
- Partial transfer of courses from one registrant to another is not permissible.
- No refunds resulting from a registration change will be issued after the October 16 cancellation deadline.
- ATPO memberships are non-transferable and non-refundable.
Q: Can I register for only the ATPO Grand Rounds Sessions? Are there course numbers for the ATPO Scientific Session and the Grand Rounds?
A: No, the ATPO Scientific Session + Grand Rounds Plus JCAHPO Full Package is a combined package and is not sold separately. For this package, no course numbers are required.
Q: If I register for ATPO Scientific Session + Grand Rounds Plus JCAHPO Full Package, can I take JCAHPO lectures at any time?
A: No. You may only select JCAHPO lectures that do not conflict with the Scientific Session + Grand Rounds. If you wish to register for a course that overlaps, you must adjust your package selection to the separate JCAHPO Full Package and the ATPO Scientific Session + Grand Rounds Package. Please note this option is available only to ATPO members. JCAHPO's Harold A. Stein, MD Lecture featuring Rolando Toyos, MD can be selected by ALL ACE registrants.
Q: When will I receive the course bulletin?
A: The bulletin will be mailed in early July to JCAHPO certificants and ATPO members. The bulletin will also be available to download online.
Q: Do I have to use the AAO housing form to reserve a room,
or can I just call the hotel?
A: Hotel reservations must be made through the AAO Housing Bureau. The San Francisco housing list will be available to preview in May. Housing will open on June 24 to Academy members, and on July 8 to non-members (ophthalmic medical personnel). Click here (http://www.aao.org/meetings/annual_meeting/travel/) to print out a form.
Q: Does JCAHPO offer any financial aid to help with expenses?
A: YES! Scholarships for the annual meeting are available, click here (http://www.jcahpo.org/foundation/scholarships/index.cfm) for more details.
Courses
Q: Where do I get the course handouts?
A: Handouts will NOT be given onsite. Attendees must print course handouts from the handout links coming in August. Handouts can only be printed for the courses you are registered for.
Q: What do I do if a course/workshop I want to attend is full?
A: Check to see if the course you wanted is offered at another time or choose another course. Fire codes prevent JCAHPO & ATPO from adding additional chairs to a room that is at maximum capacity.
Q: Does JCAHPO offer Review Courses at the meeting?
A: The Association of Technical Personnel in Ophthalmology (ATPO) (www.atpo.org) offers both the written and practical review sessions at the COA, COT, and COMT level.
Q: Will the COA, COT, or COMT examinations be given at the meeting?
A: No. Certification examinations will not be administered at the meeting. JCAHPO certification examinations are only administered at approved testing facilities. You may view the current list of approved testing facilities at www.prometric.org.
Q: Are all of the JCAHPO/ATPO courses held at the Hilton San Francisco?
A: Yes.
Registration and Course Fees
Q: If I register at the non-certified price but become certified prior to the meeting, am I eligible for a refund of the difference between the certified and non-certified rate?
A: Yes. If you become certified by October 30th, 2009, and initially paid the non-certified registration fee, you may request an appropriate refund. Your request must be received in writing by November 12, 2009.
Q: Do I have to sign up for individual LECTURES this year?
A: Yes, please be sure to list the course numbers on your registration form in order to receive barcoded tickets to be picked up onsite.
Q: Do I have to sign up for individual WORKSHOPS this year?
A: Yes, choose the workshops and list the course numbers on the registration form. Workshops are available for an additional fee per credit hour. You will receive barcoded tickets to these workshops to be picked up onsite.
Q: Is there an early-bird registration deadline this year? When is the pre-registration deadline?
A: Registration opens: July 7th
Early-Bird registration ends: August 31st
Pre-Registration ends: September 25th
Q: Do I need to be certified to register for courses?
A: No, anyone can register to attend JCAHPO/ATPO courses; however, restrictions apply to ATPO Certification Exam Review Courses.
Q: If I have a credit on my account because I paid too much for the annual meeting, when can I expect to receive a refund?
A: Credits may be used onsite for additional course purchases, and all remaining refunds will be processed following the meeting.
Q: If I have a credit with JCAHPO, can I use the credit toward ATPO classes?
A: Yes, ANY credit balances on JCAHPO's and ATPO's registrations may be used for either organization.
Q: If I am unable to attend the JCAHPO courses and/or the Scientific Session, do I have to pay a cancellation fee?
A: Yes. There is a non-refundable cancellation fee. The cancellation must be received in writing by October 16, 2009.
Q: If I am attending both the JCAHPO courses and the Scientific Session, can I send the payment with one check?
A: Yes. The registration form has been combined. Make all checks payable to JCAHPO.
Q: Will I receive a confirmation notice?
A: Yes, online registrants will receive a confirmation at the e-mail address listed in their JCAHPO account profile. All other registrants will receive a confirmation via USPS mail at the home address listed on the registration form; otherwise, the work address will apply. Carefully review the confirmation when you receive it! If a course is sold out, it will NOT appear on the confirmation. If you have questions, call JCAHPO at (800) 284-3937 or e-mail registrations@jcahpo.org.
Q: How do I register for the AAOE Coding Camp?
A: You must register through AAO at www.aao.org/aaoesite/annualmeeting.
Limitations:
No refunds resulting from a registration change will be issued after the cancellation deadline.
Q: Can I pay with American Express?
A: Yes, JCAHPO accepts American Express, in addition to Visa, MasterCard, and Discover.
Q: Do I register differently if I received a Continuing Education Scholarship?
A: No, you must submit payment with your registration form. A check for the full amount of the scholarship will be presented to you after the Harold A. Stein Lecture on Sunday, or you may pick up the check in the JCAHPO bookstore after the Stein Lecture.
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